FAQ
Q: Do you offer gift wrapping?
A: Yes, all our pieces come beautifully packaged. If you’d like a special gift wrap, let us know at checkout.
Q: How can I contact you?
A: You can reach us via email at info@crochetbyheart.com or use the contact form on our website.
Q: How do I care for my crochet jewelry?
A: To keep your crochet jewelry looking beautiful:
• Avoid exposing it to water, perfumes, and lotions.
• Store it in a dry place, preferably in the provided pouch or box.
• Gently clean with a soft, dry cloth if needed.
Q: What does “made-to-order” mean?
A: Made-to-order means that your jewelry is handcrafted specifically for you after you place an order. This ensures each piece is unique and crafted with great care and attention to detail.
Q: How long does it take to complete a made-to-order item?
A: Production typically takes between 7–14 business days, depending on the complexity of the design and current order volume.
Q: Why is a 50% deposit required?
A: The 50% deposit helps secure materials and reserve time to create your custom piece. The remaining balance is due once your item is complete, prior to shipping.
Q: How will I pay the remaining balance?
A: Once your order is ready, we’ll send you an email with instructions to complete the payment. After the final payment is made, your item will be shipped promptly.
Q: Can I cancel a made-to-order purchase?
A: Made-to-order items are custom creations, so cancellations are only accepted within 24 hours of placing the order. After this period, deposits are non-refundable.
Q: Do you offer custom designs?
A: Yes! If you have a specific idea in mind or would like to customize an existing design, feel free to contact us before placing an order.
Q: Can I return or exchange an item?
A: Since all of our jewelry is handmade, we only accept returns for defective or damaged items. If there’s an issue with your order, please contact us within 7 days of receiving your item.
Q: Can I get a refund for my deposit?
A: Deposits for made-to-order items are non-refundable after 24 hours of placing the order, as we begin sourcing materials and allocating production time right away.